Malaysia Airlines, Kuala Lumpur-Langkawi-Kuala Lumpur,

Business Class, B737-800, Confirguration : 16/144


Check-in at Kuala Lumpur International Airport (KLIA) was disgraceful. There was a separate check-in area for premium customers but there were only 2 counters open and they were dealing with passengers having oversized baggage and other complicated matters. There was no line for quick bag drop so the only choice was to wait. After check-in, I quickly proceeded through security.

I was informed that the Golden Lounge was under renovation and that a temporary lounge had been set up. This was located at a regular boarding gate waiting area and some plants had been put to give it a little privacy. There was a minimal choice of drinks and a few food snacks such as cakes and cup noodle soups were available. Boarding passes were checked at the entrance of the “Lounge” but staff members could not provide accurate information about flight departures. We were sent to the gate about 20 min before scheduled flight departure time, only to discover that the aircraft had not even landed. Boarding took place about 45 min later. The airline provided no proper information about the delay. No reason or explanation was given.

The flight was a pleasant experience. Business Class consisted of a 2-2 configuration with 16 seats whilst Economy Class had 144 seats in 3-3 configuration. The flight attendants were friendly and offered a choice of chicken sandwich or a local hot dish on this flight. This seemed reasonable, given the relatively short flight time of 50 minutes.

Baggage delivery at Langkawi airport was extremely fast as we were the only aircraft on the ground. The passenger terminal was accessed via a short walk from the aircraft as there are no aerobridges available at this small regional airport.

Verdict: Like many other airlines, Malaysian Airlines seems to struggle with their ground services while their inflight product and crews are pleasant.










I arrived at the Ritz-Carlton, Langkawi a few days after their official opening. Although there were some teething problems which were to be expected, I had a very pleasant stay. I stayed in a Rainforest Deluxe Room which was a generous 75 sq. metres in size, with a living area, a balcony and an oversized bathroom. The decoration is tasteful and fits well in a remote jungle setting.

Upon arrival, I was checked-in at the arrival lounge and then taken by electric buggy to the Dahlia building which hosted 9 suites.

The hotel offers 3 food and beverage outlets. The high-end Chinese restaurant Hai Yan; the Langkawi Kitchen serving Malay, Chinese and Indian cuisine; and the Beach Grill serving western and eastern dishes, mainly seafood. The menu choices at the Beach Grill were quite limited and comfort food (beach resort favourites) such as club sandwiches or spaghetti dishes etc. was unfortunately missing. However, all the food that I tasted at the resort was delicious.

The hotel had a nice private, clean, sandy beach with plenty of lounge chairs, all of which were unfortunately not equipped with sun umbrellas yet.The pool is beautifully situated overlooking the beach and the bay.

The Ritz-Carlton, Langkawi opened during early October 2017 and all the staff members that I met were eager to please, charming and helpful.

The resort is set in an emerald jungle and its design is inspired by a Malay fishing village. The contemporary Ritz-Carlton SPA is offering various treatments in private settings which are shaped like local Bubu fish traps.

The Ritz-Carlton, Langkawi offers luxury accommodation and the renowned Ritz-Carlton service. It’s a beautiful place in the Malaysian rainforest.