Bangkok to Jakarta, Business Class
Check-in: ***** 5/5
Boarding: * 1/5
Inflight Service : *** 3/5
Food and Beverage ***3/5
Cabin Crew: **** 4/5
Comfort: *** 4/5
Thai Airways is currently operating 41 aircraft (pre-pandemic approx. 85) after facing severe operating restrictions for almost 2 years. Many of their aircraft are still grounded at Bangkok’s Suvarnabhumi airport and it’s kind of a sad sight when taxiing to the runway. Thai Airways is still operating under the bankruptcy law and were recently rated number 46 in the world on Skytrax airline awards.
Check-in was smooth and efficient and the new Fast Track lane near door 1 at Suvarnabhumi Airport works fast and is hassle free.
Boarding was a bit chaotic as always when travelling on Thai Airways at this airport. Thai Airways does not strictly separate business and economy class passengers at the departure gate area. This confuses passengers and no clear announcements are made. A gate agent tried to pick out the priority passengers holding a paper sign in her hand which is not particularly professional or effective. (Most airlines at Suvarnabhumi airport organise this very well, and I don’t know why Thai Airways has never streamlined passenger boarding since this airport was opened)
The aircraft was a newer Airbus 350-900 but it looked a bit worn and tired. I think dirty carpets and seats are the main problem areas.
Thai Airways does not offer menu cards anymore and the friendly crew tried to improvise and showed the meal choice on private mobile devices to passengers. It was a nice gesture, but I think the airline should handle this more professionally and put this information for passengers in the airline app, or on their website. This time I have pre-ordered my breakfast choice which worked out well.
The breakfast served onboard was nice and delicious; and disembarkation at Jakarta’s Soekarno-Hatta airport was smooth.
I am looking forward to seeing some improvement in Thai Airways’ ground handling and inflight cabin services. I hope they will improve their service offering generally, and climb back up the ladder to where they can be, and should be, as a top-tier, globally competitive, airline carrier.