The Ritz-Carlton Jakarta is a skyscraper hotel at Mega Kuningan which is the centre of an upmarket business district. The complex has two towers and the hotel was opened in 2005. The building is 212 m tall and has 48 floors and 4 basement levels. The hotel has 278 club-sized rooms and 55 suites.
Check-in was done swiftly in a separate club floor area where a welcome drink and a hot towel was offered before I was escorted to the room.
What a nice surprise was waiting for me there. The hotel staff had a personal welcome message on the TV screen waiting for me (including my picture, which was cute) and a birthday surprise painted on the window! I found this a truly welcoming gesture.
With a high staff-to-guest ratio, the level of attentiveness is so high that one always feels like one is staying among friends.
The Club lounge offered daily breakfast, lunch, afternoon tea and snacks as well as a full dinner. All of my meals were of excellent quality and were delicious. An ever changing meal selection made this a very pleasant experience.
The staff at the Club lounge were highly professional, always ready for a chat, and always addressed guests by name. The lounge claims to be one of the largest in Asia. I cannot praise the staff enough for their unending efforts to make guests feel welcome and to take care of them.
The room was of a large size with a huge marble bathroom and, of course, featured all amenities that one could think of. (including a Nespresso coffee maker).
There are two restaurants in the hotel, a spa, a gym, and a nice swimming pool.
I give this hotel 6 stars for the large oversized rooms, the Club lounge, and the wonderful staff throughout the hotel.
SPA, Pool and Gym:
Hotel and Restaurants: