Flight Check:
Kuala Lumpur – Bangkok, Business Class
MH 774, Boeing 737-800
(Configuration: 16-144) Aircraft: 9M-MXH
Check-in: via MAS App
Lounge: *** 3/5
Boarding: ** 2/5
Inflight Service: Food and Beverage: **** 4/5
Cabin Crew: ***** 5/5
Comfort: ****4/5
Flight Time: 1:43 hours
Impressions:
I used the Malaysian Airlines Golden Regional Lounge which was located near Gate 2, overlooking the tarmac and the aircraft parking stands .
The Lounge offered a generous seating area, a bar, a dining buffet, a coffee bar and working tables as well as a Prayer room and a napping area.
The food offered was decent, comprising a choice of Asian and Western dishes, soup, a small salad bar and some sweets. (Unfortunately the hot food items were only lukewarm but the taste was fine)
No announcements were made in the lounge but the staff informed me personally about a small delay to my flight departure time.
Boarding was a bit chaotic as the flight was delayed by nearly one hour and passengers on the next flight were already queuing up. (KLIA uses a gate security check so there was an unexpected long queue.) The gate staff did not separate passengers for the “first flight” so this caused a lot of confusion among the passengers.
When I boarded the flight I was greeted nicely and as I was the only passenger in Business Class the crew always mentioned my name when they approached me. I pre-ordered a so called Chef-on-Call menu and it was delivered promptly. The meal was delicious and the crew was charming and professional.
SWISSTRAVELMANAGER 