I stayed in at the Sunborn London Yacht Hotel because I liked the idea of trying something different to the usual city hotels. London offers a great variety of hotels and accommodation so I found this a welcome change and was happy to try something new.
The Sunborn London Yacht Hotel has been stationed in the new London Docklands area since 2014 and has been operating as a hotel since then. It is frequently booked for weddings, anniversaries and other events. The Sunborn has its own bar and a restaurant.
I stayed in an Executive Suite with river view. It was a large hotel suite with a small balcony which had enough space for 2 chairs. The suite had a flatscreen TV, an espresso maker, kettle, a refrigerator with free mineral water, and all amenities a luxury room would normally offer. The bathroom was small but had a good layout and a heater for towels. The decoration of the suite was elegant with a lot of warm wood tones and I really appreciated the small balcony to let some fresh air in during the night. The bed was comfortable with plenty of pillows and I slept very well.
I had a drink at the upper deck bar and it was nice to sit there and see people move by and taking pictures. The restaurant made a good impression, it was nicely set up and small but good choice of food was available.
The entire Yacht is nicely decorated and my pictures show images from the suite, the restaurant and the hotel bar as well as the upper deck bar.
What I was not impressed about was the staff working there. They seemed to be more interested in chatting among themselves than taking care of their guests or giving information about the area or restaurants nearby. I also sent 2 e-mails with different inquiries to the hotel prior to my stay, but both of them were left unanswered. I find this behaviour very unprofessional and it does not give the guest a positive impression from the staff and management. Overall, it was a good stay but leaves lots of room for improvement to make their guests feel truly welcome.
SWISSTRAVELMANAGER 