I booked a suite at the Hyatt Regency Dubai Creek Heights through one of the big online booking platforms. The choice of hotels and rooms in Dubai is countless and special offers are always available. I have done a couple of reviews in Dubai already and with the recent opening of the Hyatt Regency Dubai Creek Heights at Dubai Healthcare City, I wanted to add another hotel of the Hyatt Group.
The hotel is located mid-way between the city and the airport near the Dubai Creek and offers a hotel and a residence building and accommodations. The World-of-Hyatt priority counter was unoccupied so I checked-in at the regular reception desk. It was done quickly, although no upgrade or lounge level was offered.
The suite was large 69 sq m. with a separate living room, a guest toilet, a large bedroom with walk-in closet, and a large bathroom with a separate shower and bathtub. The window shade in the bathroom was broken and I could not open it. I requested it to be fixed two times during my 3 nights stay but they were not able to fix it for some reason. (I never actually saw anybody working on it or trying to fix it)
I found the service at the Hyatt Regency to be below average. There was no welcome greeting card, no welcome fruit or anything. There were a couple of free soft drinks in the minibar which were complimentary as well as a coffee maker but the capsules were not refilled on two days without requesting it from housekeeping. Housekeeping in general was held to a minimum. There was no daily turn down service and the bathroom amenities such as bottle water or shaver were never refilled during my stay. This is not the usual service that I expect at a Hyatt Regency hotel.
There are 3 food outlets in the hotel. A Mexican restaurant, a local/international mixed restaurant and a Deli plus a small ice cream shop in the lobby. I ordered a room service meal on the first night which was promptly delivered and tasted OK.
There is a huge gym which offers lots of good equipment including a separate fitness room for body building. There is a beauty parlour and a Spa available as well. Taxi and Uber Taxi are available 24 hours so it is easy to move about.
If traveling to Dubai there are endless possibilities where to stay and I would not recommend this hotel and not return to it. The hotel needs substantial service improvement and the touch of Hyatt Regency is totally missing.