ETIHAD AIRWAYS ZRH-AUH
Check-in in Zurich was a breeze. No line and local Etihad staff available to greet all Business Class passengers personally. Seat was assigned within seconds.
Flight was booked very light and there were only 10 Pax in C which were greeted with a glass of champagne or drink of their choice. The cabin manager came by to greet all pax personally as well.
Etihad features a “kitchen anytime” concept which leaves the freedom to the guest to choose from a regular 4-course meal or plenty of snack or à la card items from a always available menu. A food and beverage manager (white jacket) will take orders and you can choose every individual course and the time that you desire to eat.
I opted for for a soup and a dessert right after take off. The food was delicious and very nicely presented. The crew was multi-cultural, polite and professional. They seemed to be in a good mood and available for a quick chat every now and then.
Before landing in Abu Dhabi i had a delicious fruit platter and some ice cream. Fast track cards for immigration were given out. No lines at immigration whatsoever.
Abu Dhabi Airport is very old and lots of construction is going on. The building is overcrowded and most of the space is occupied with shops. The main terminal is so full that it is very difficult to move around. Almost all passengers change flights there and the terminal size is narrow and only limited space available. Bars and restaurants are difficult to find and very scarce. (Check for skytrax reviews of AUH airport)
Etihad Aiways has a very good Business Class product with nice seats which can turn to a flat bed, E-Box Entertainment, nice amenities and a very individual service.